Responsible Gaming at Ozwin

Every form of gambling carries an inherent risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely.

Responsible gambling is about maintaining awareness of that risk and keeping gambling within personal limits. It starts with treating gambling as entertainment, not as a source of income or a solution to financial problems.

Ozwin encourages all Australian players to approach gambling with a clear mindset. Setting firm boundaries before playing helps maintain control over both spending and time. The platform provides tools to support these boundaries directly within your account settings.

Key principles to keep in mind:

• Set a personal budget before you start and stick to it;
• Treat any losses as the cost of entertainment, not a debt to recover;
• Take regular breaks to maintain perspective;
• Avoid gambling when under emotional stress or pressure;
• Keep gambling separate from financial obligations such as rent, bills, or savings;
• Monitor the time spent on the platform regularly;
• Use the available account controls to enforce your own limits;
• Stay informed about the signs of problematic gambling behaviour.

Gambling addiction can develop gradually, making it difficult to identify in its early stages. Being aware of the warning signs is an important step toward addressing the issue before it causes serious harm.

The following indicators may suggest a gambling problem is developing:

• Spending more time or money on gambling than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Chasing losses by placing additional bets to recover money already lost;
• Lying to family members, friends, or colleagues about gambling habits;
• Neglecting work, study, or personal responsibilities due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Using gambling as a way to escape stress, anxiety, or personal difficulties;
• Repeated unsuccessful attempts to cut back or stop gambling;
• Continuing to gamble despite awareness of negative financial or personal consequences;
• Experiencing mood changes, withdrawal, or distress when not gambling.

Addressing a gambling problem is possible with the right approach and support. Ozwin provides tools designed to help players manage their habits and protect their wellbeing.

The following recommendations can help prevent gambling from becoming harmful:

• Use deposit limits available in your account to cap how much you can add over a set period;
• Set session time limits to control how long you spend on the platform;
• Use the self-exclusion option to temporarily or permanently restrict access to your account;
• Take advantage of cooling-off periods if you feel your gambling is becoming excessive;
• Keep a personal record of gambling activity, including time spent and amounts wagered;
• Speak openly with a trusted friend or family member about your gambling habits;
• Avoid gambling while consuming alcohol or other substances that affect judgement;
• Seek professional counselling or speak with a support service early, before the problem escalates;
• Remove saved payment details from your account to add friction to impulsive deposits;
• Reach out to Ozwin's support team to activate any of the available responsible gambling tools.

Professional support is available across Australia for anyone affected by gambling addiction. The organisations listed below offer free, confidential assistance to players and their families.

• Gambling Help Online – a 24/7 national service offering free counselling and support: www.gamblinghelponline.org.au;
• Gambling Help Hotline – free telephone counselling available around the clock on 1800 858 858;
• Lifeline Australia – crisis support and suicide prevention services available on 13 11 14: www.lifeline.org.au;
• Beyond Blue – mental health support covering anxiety, depression, and emotional wellbeing: www.beyondblue.org.au;
• MindSpot – free online and telephone mental health service for Australian adults: www.mindspot.org.au;
• Relationships Australia – counselling services for individuals and families affected by gambling: www.relationships.org.au;
• Australian Government – National Gambling Helpline – information and referral service accessible through the Gambling Help Online network.

Players who are concerned about their gambling behaviour are encouraged to contact the Ozwin support team directly. The support team can activate account controls, apply limits, or arrange self-exclusion on request.

Available contact options include:

• Live Chat – available directly on the Ozwin website for immediate assistance;
• Email – players can submit a support request via the contact form on the platform;
• Support Centre – accessible through the account dashboard for self-service options including limit settings and self-exclusion tools.